Positive Good, Negative Bad

Anyone who knows me will know that I have been one of the harshest and loudest critics of our Mental Health service, the Leicester Partnership Trust, (LPT) over the last 7 or 8 years…  there is still a great deal wrong with it… but there is a change in the wind.

I have made many criticisms, valid criticisms… never invented a story, every criticism I have made is true, during most of the time we have been in their care you don’t need to invent stories!!! However…my experience is not the whole story… no one persons’ experience is ever the full story.

I want to redress the balance and talk about press freedom and how it is not always the positive force that we see it as.

So, for several years I fought the LPT and pointed out their shortcomings, eventually, partly due to changes at the top they started to listen, they started to understand.

I am now in a privileged position where as a volunteer, I have been invited into a number of their training and development projects. Throughout the last two years we have had absolutely first class care and support within the trust, the care and treatment provided at the Willows unit has been as close to perfect as it is possible to get, the staff there are simply wonderful. I have found that being able to share and to compare and contrast my negative and positive experiences is proving effective in informing future directions and styles within the trust. 

I am absolutely delighted to give my time to work with the LPT. I find that there is a huge commitment to understand where things have gone wrong in the past and to not only put them right, but to take the service up to the next level, and I know that with the commitment and enthusiasm shown within the trust they will succeed magnificently.

Not only do I have a personal involvement with the LPT, but I am delighted that the two Carer Support groups I represent engage fully with the trust to work together to bring about improvement and development.

I believe it is the right way to bring about improvement, there are many carer and patient support groups, all working towards the same end, all with their own speciality and angle, and it is important that we all work together, we can only progress if we work together towards the same end, support groups and service providers working together in harmony to bring about the improvements we all crave.

This is where I feel the obstacles to the improvement start to show. We meet so many carers and patients in our roles who have disengaged with the LPT because of previous bad experiences, anecdotal evidence and of course articles in the press.

Local press does influence public thinking, whether consciously or subconsciously is maybe debateable, but it happens. If you look back over the published articles over the last few years, all you will see is negativity, anger and blame. Yes there have been a number of tragic situations within the LPT over the last few years, many of them ending tragically in death, and in many cases some level of blame lies with the performance of the LPT.

It is important that these incidents are fully investigated and evaluated; it is I believe important that these stories are in the public domain and that lessons are learned. That staff failing in their responsibilities are taken to task and dealt with appropriately.

However, as I said earlier, this is not the whole story, although if you read the local press you would be justified in thinking that it is. When the local press have the stance that they will only publish articles where they can condemn the LPT and it’s management… they will not publish the countless success stories, not will they balance the negatives with the many triumphs within the LPT, they will not take interest in the many positive initiatives within the LPT to ensure improved service.

One reason for the need for the tragedies to get into the public domain is that it will it will stoke the drive for improvement, the trouble is if the same press refuse to acknowledge the positive initiatives, the public will not become aware that there are huge steps being taken already to improve.

Even more disturbing is the attitude within a number of our fellow support groups. We are keen to engage with the LPT and other service providers, and they are keen to engage with us to ensure that they fully understand the needs and requirements of carers and patients.

Sadly, some of the other groups do not have this spirit of engagement, they simply want to criticise and condemn the Trust.. I really hate this mean spirited negativity on the part of a couple of well known support groups whose only agenda seems to collate lists of problems to browbeat the LPT

I recently attended a meeting with one such group, the tone of the meeting was appalling, so negative and damaging. They took a positive guidance and advisory document that the LPT had put together with the help of carers and patients and wanted to use it purely as a tool to criticise and condemn, with no intention of offering any solutions, alternatives or stating what is needed.

Their only plan was to visit the LPT and list everything that was wrong, in their eyes, so they could tell the LPT how poor they are.

If this misguided group of luddites had engaged at any time, they would have been very aware that no-one is more aware of the problems than the LPT itself, they openly admit there are problems and are making tremendous strides to improve things.

Even within my own groups there is a residual element of this attitude, there is a negativity that continues to threaten our chances of moving forward, an element of living in the past that says “they did this 10 years ago, so it still happens now and will never change”

This negativity, at group or individual level, is damaging. It damages the people concerned, it damages the efforts to improve things and, most importantly, it damages the carers we aim to support.

I have seen so many carers burn out, youngsters burnt out before they’ve grown up, older people old before their time, carers in distress and struggling simply because they are carers and not being supported. It is my goal to work with support groups and service providers to make life for these people better, more supported and less isolated. I believe that the negativity of the press, and of some of these o called support groups and individuals is ultimately harmful, because it stops people seeking the help they need when they need it. I would honestly ask all of the support groups who promote negativity and gloom, and all of the individuals in so called support work who are there to talk about it, impress their Womens Institutes and Golf Clubs with their Charity work, but wont actually do anything constructive, wont even support colleagues who want to do positive things to help to just fade away into the obscurity they deserve, find something else to sit and pontificate about because the are frankly a waste of space.

So many people have disengaged from the LPT. The negativity expressed in the press and in the groups I have highlighted carries into the community, it destroys any faith the carers out there may have in the service offered and doesn’t allow them the encouragement of understanding how much improvement is already underway.

Throughout this, I have referred to the progress and support within the LPT… of course they are not the only service providers in this County, I just wish I could speak as enthusiastically about our Social Services, sadly I cant, they are still locked into the bad old days and show little or no commitment.

Many other teams at County Hall are doing wonderful work within the field of mental health support. They are showing a level o f compassion and commitment which, like the LPT, has to be admired.

I would love to see all support groups and local media show the truth, yes there are major problems to overcome, but there is a huge amount of work in place to do just that, improvements are coming through everywhere, the LPT and many teams in County Hall should be proud of their efforts, and should have them broadcast loudly, not face the continued carping negativity so prevalent.

Now, next job is to work on the Social Services… I hope we can between us turn them round as well.